Agenda

Retail returns aren't just a customer service issue – they’re a significant financial challenge. In this session, hear senior leadership as they share how return impact the bottom line, shape inventory strategy, and influence company forecasting. Gain insight into how leadership evaluates return policies, the hidden costs behind reverse logistics, and the metrics that matter most in driving profitable decisions. This candid discussion will equip retail leaders with a financial lens on one of the industry's most persistent challenges. 

Resale is no longer a side hustle – it’s a serious growth engine. This session dives into how retailers and manufacturers are capitalizing on the booming secondhand market to drive revenue, attract new customers, and extend product life cycles. From owned resale channels to third-party partnerships and peer-to-peer platforms, learn the models that are working and the strategies that are scaling. Hear how smart pricing, inventory grading, and seamless integration are turning gently used goods into profitable, brand-building opportunities.

In this session, leading venture capitalists and investors share how next-generation innovations will reshape returns and reverse logistics in 2026. The discussion will spotlight how emerging technologies are transforming reverse logistics from a costly necessity into a strategic advantage. From AI and RFID to predictive analytics, automation, and resale, these tools are unlocking new ways to reduce return volume, cut costs, and streamline operations. The panel will also explore where investment dollars are flowing today—and which innovations are positioned to drive tomorrow’s transformation across retail and supply chains. Attendees will gain insight into the trends, technologies, and strategies poised to turn returns into a source of value, efficiency, and customer loyalty in the years ahead.